Privacy Policy & GDPR Compliance for Malipex Wallet Platform

Introduction

At Malipex, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services, including our website (malipex.com), mobile apps, and wallet platform services. We adhere to the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure that your privacy is respected.

By using our platform, you consent to the practices described in this policy. If you disagree with any aspect of this policy, please refrain from using our services.

1. What Information We Collect

We may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, billing address, and other personal details necessary for account creation and processing transactions.
• Transaction Data: Information related to your payments, including the amount, date, and recipient, as part of wallet transactions.
• Usage Data: Information on how you interact with our services, such as your IP address, device information, browser type, operating system, and pages visited.
• Cookies: We use cookies and similar technologies to enhance your user experience, provide tailored content, and track site usage for analytics.

2. How We Use Your Information

Your data is used for the following purposes:

• Account Management: To create, manage, and maintain your wallet account.
• Transaction Processing: To facilitate and manage payments, transfers, and refunds on our platform.
• Customer Support: To assist you with inquiries, troubleshoot issues, and respond to feedback.
• Personalization: To customize your experience and provide relevant product recommendations or promotions.
• Legal Compliance: To comply with applicable laws, regulations, and fraud prevention measures.
• Analytics: To improve our website, apps, and services through aggregated data analysis.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, track the effectiveness of our website, and personalize content. Cookies help us recognize your preferences and remember certain details to offer a more streamlined experience.

• Essential Cookies: These cookies are necessary for the core functionality of the site and services, such as enabling you to log in and complete transactions.
• Analytics Cookies: We use these to track website traffic, user interactions, and performance. They help us optimize our services.
• Third-Party Cookies: We may allow third-party services, such as Google Analytics and advertising networks, to use cookies on our platform to improve service offerings and marketing.

You can manage your cookie preferences through your browser settings. You may opt-out of certain cookie usage, but some features may be limited without them.

4. Data Security

We implement various security measures to protect your personal and financial information from unauthorized access, loss, or alteration. These include:

• Encryption: We use SSL encryption for secure data transmission.
• Access Control: We limit access to personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits and assessments to safeguard your data.

5. Your Rights under GDPR

As a user, you have the following rights concerning your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to correct or update any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
• Right to Restriction of Processing: You can request that we limit the processing of your personal data.
• Right to Data Portability: You have the right to request your personal data in a machine-readable format.
• Right to Object: You can object to the processing of your personal data for marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time by contacting us.

6. Sharing Your Data

We may share your data with third parties in the following cases:

• Service Providers: We may share data with third-party service providers that assist with payment processing, data analytics, customer support, and more. These parties are required to protect your data in line with GDPR.
• Legal Compliance: We may share information with regulatory authorities or legal bodies to comply with applicable laws or respond to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, but we will notify you of any such change.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you close your account, we will retain your data as required by law or to resolve disputes and enforce agreements.

8. Contact Us

If you have any questions or concerns regarding our privacy practices or wish to exercise your rights, please contact us:

Email: support@malipex.com
Whatsapp: Uganda +256 394 501 790
Address: 2nd, College House, 17 King Edwards Rd, Ruislip HA4 7AE, United Kingdom

9. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using our wallet platform, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Malipex with your financial needs.